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New Position Available:

CLIENT EXPERIENCE COORDINATOR

HYBRID / IN PERSON / REPORTS TO LEAD TEAM

Role Overview

The Client Experience Coordinator is responsible for overseeing the end-to-end client journey across all design-build projects. This role ensures that every client interaction is clear, organized, and aligned with our established process—while also supporting the internal team through thoughtful coordination, systems management, and proactive communication.

This is a client-facing leadership role that bridges project execution and internal operations. This position does not design or manage construction directly but ensures that projects move forward smoothly, clients feel informed and confident, and the internal team is supported by strong systems and clear expectations.

Key Responsibilities

Client Experience & Communication

• Serve as a primary point of contact for clients throughout active projects

• Provide weekly project updates to clients, including progress, upcoming milestones, and any items requiring attention or decisions

• Prepare and lead client meetings as needed, ensuring agendas are clear and outcomes are documented

• Proactively identify potential client concerns and address them before they escalate

• Ensure clients understand the design-build process, timelines, and decision points

• Maintain a consistent, high-touch, professional client experience aligned with the firm’s brand and values

Project Oversight & Process Management

• Maintain high-level visibility across all active projects to ensure alignment with scope, schedule, and process

• Track project progress and flag risks, delays, or scope changes to the appropriate team members

• Ensure internal processes are followed consistently across projects

• Support the transition between project phases (design → procurement → construction → close-out)

• Partner with leadership to continuously refine and improve the client experience and internal workflows

Internal Team Coordination

• Hold regular internal meetings with the design, project management, and administrative teams to review project status and priorities
  Act as a communication bridge between teams to ensure clarity, accountability, and alignment
  Support team members by removing roadblocks, clarifying responsibilities, and reinforcing process
  Ensure accurate and timely internal documentation, task tracking, and communication

• Help onboard new team members into established systems and client experience standards

Systems & Operations Support

• Oversee client-facing systems and tools (project management software, documentation platforms, communication templates)

• Ensure project data, notes, and updates are consistently maintained and up to date

• Collaborate with leadership to improve systems that support scalability, efficiency, and client satisfaction

• Maintain standards for reporting, communication cadence, and documentation across all projects

Qualifications

• 2+ years of experience in client-facing roles within design, architecture, construction, or luxury service environments

• Strong understanding of design-build or project-based workflows

• Exceptional written and verbal communication skills

• Highly organized, process-driven, and detail-oriented

• Comfortable leading meetings, managing client relationships, and supporting multiple projects simultaneously

• Confident decision-maker who can balance client needs with internal team capacity

• Experience with project management tools preferred

What Success Looks Like

• Clients feel informed, supported, and confident at every stage of their project

• Weekly updates are consistent, clear, and proactive

• Internal teams feel protected, organized, and supported

• Projects move forward with fewer surprises and smoother transitions

• Leadership gains clarity and capacity to focus on growth and vision

   

  Email us @ sales@atlantichomescompany.com and attached your resume for consideration.